Dispatch

The Surrey Fire Service operates one of the largest emergency communications centres in British Columbia.  Along with emergency fire dispatch, we provide after-hours public works for eight lower mainland jurisdictions and after-hours bylaws for the City of Surrey.  In 2018, we received more than 90,000 calls generating over 75,000 incidents. Innovations in technology provide automated down-streamed interfaces with the British Columbia Ambulance Services for CAD to CAD interoperability, providing the responding crews with quicker notification and overall faster response times.

The jurisdictions we serve include not only the city of Surrey but also 39 other municipalities, extending from the North Shore all the way to the Alberta border.  We help protect the lives and property of over one million people, across 30,382 square kilometres of British Columbia.  The Surrey Fire Service employs a compliment of Dispatchers; we undergo a comprehensive training program and receive ongoing training throughout our careers.  By following industry best practices and from drawing on our training and experience, we are able to consistently meet or exceed stringent N.F.P.A. 1221 standards for emergency dispatching (“all emergency callers must be interrogated and apparatus dispatched, within 60 seconds, 90% of the time”).  The Surrey Fire Service Dispatchers are your first line of help during an emergency, we are trained to gather critical information and provide ongoing support to our callers while relaying pertinent details to responding fire crews.  We  utilize cutting-edge technology using FDM Computer Aided Dispatch systems, GIS mapping, enhanced 911, GPS, fibre optic radio links and a Wide Area Radio network, to assist us in delivering the help you need.

We dispatch to Surrey’s 17 fire halls and 39 other fire departments.