The Surrey Fire Service operates one of the largest emergency communications centres in British Columbia. In 2011, we received over 14,000 9-1-1 calls and managed nearly 60,000 incidents. The jurisdictions we serve include not only the city of Surrey but also 33 other municipalities, extending from the North Shore all the way to the Alberta border. We help protect the lives and property of over one million people, across 30,382 square kilometres of British Columbia. The Surrey Fire Service employs a compliment of Dispatchers; we undergo a comprehensive training program and receive ongoing training throughout our careers. By following industry best practices and from drawing on our training and experience, we are able to consistently meet or exceed stringent N.F.P.A. 1221 standards for emergency dispatching (“all emergency callers must be interrogated and apparatus dispatched, within 60 seconds, 90% of the time”). The Surrey Fire Service Dispatchers are your first line of help during an emergency, we are trained to gather critical information and provide ongoing support to our callers while relaying pertinent details to responding fire crews. We utilize cutting-edge technology using FDM Computer Aided Dispatch systems, GIS mapping, enhanced 911, GPS, fibre optic radio links and a Wide Area Radio network, to assist us in delivering the help you need.
We dispatch to Surrey’s 17 fire halls and 33 other fire departments for a total of
69 fire halls.
The Metro Vancouver Regional District.
The Squamish Lillooet Regional District.
The Columbia Shuswap Regional District